Calm Support. Clear Answers.

At Moon + Meadow, we believe your shopping experience should feel effortless and intentional — just like the rituals you create at home. Below you’ll find answers to our most common questions about ordering, shipping, discounts, and support.

If you ever need personal assistance, we’re only an email away.

GENERAL FAQs
How do I place an order?

Browse our collections, select the pieces that speak to you, and add them to your cart. When you're ready, click Checkout and follow the simple steps to complete your purchase.
What payment methods do you accept?

We accept major credit and debit cards, PayPal, and other secure payment options displayed at checkout.
Is my personal information secure?

Yes. Our website uses encrypted SSL technology to ensure your personal and payment information is fully protected.
Do you offer any discount?

Yes, We offer a 10% welcome discount on your first order when you subscribe to our email community. After signing up, your exclusive discount code will be sent directly to your inbox.

Be sure to check your email to begin your ritual with savings.
Do you offer gift cards?

Yes — digital gift cards are available and can be redeemed at checkout. They make a thoughtful gift for any wellness or lifestyle lover.
Do you ship internationally?

At this time, we primarily ship within the United States. If international shipping becomes available, updates will be announced on our website.
What if I receive the wrong or damaged item?

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with your order number and clear photos. We’ll make it right as quickly as possible.
Can I update my shipping address after placing an order?

If your order has not yet been processed, we may be able to update your shipping details. Please contact us immediately.
Which browsers work best for your site?

For the smoothest experience, we recommend using the latest version of Chrome, Safari, Firefox, or Edge.

SHIPPING & CHECKOUT FAQs
Track my order?

Once your order has shipped, you will receive a confirmation email with your tracking number. Please allow 24–72 hours for tracking updates to reflect in the carrier’s system. If you do not receive tracking details, feel free to reach out to us.
What is your shipping details?

We offer FREE shipping on orders $35+ across the United States.

For orders under $35, a flat shipping rate of $4.95 will be applied at checkout.

Estimated delivery time is 5-7 business days within the U.S. Please note that business days exclude weekends and holidays.

Each order is carefully prepared to ensure it arrives safely and beautifully packaged.
How do I complete checkout?

Add your items to your cart → Click Checkout → Enter your shipping information → Select your payment method → Confirm your order.

It’s simple and seamless.
Can I cancel my order after placing it?

Orders begin processing quickly, so cancellations are not always guaranteed. If you need to cancel or modify your order, please contact us as soon as possible.
Why isn’t my tracking information updating?

Tracking updates may take 24–72 hours to reflect movement, depending on the carrier. Occasional delays in tracking visibility are normal during transit.
Do you offer express shipping?

Currently, we offer standard shipping only, optimized for reliability and safe delivery.

SUPPORT & POLICIES FAQs
What is your return policy?

We want you to love every piece you welcome into your space. Eligible items may be returned within 30 days of delivery.

Items must be unused, in original condition, and in original packaging. Please review our full Return Policy for complete details.
What is your return window?

Returns are accepted within 30 days from the date your order is delivered.
What if my package is lost or delayed?

If your tracking appears stuck or your package has not arrived within the estimated timeframe, please contact us. We’ll investigate with the carrier and work toward a resolution.
Do you offer order protection?

All orders include standard shipment protection to help ensure safe delivery.
Can I change my items after placing the order?

If your order has not yet entered fulfillment, we may be able to adjust it. Please contact us quickly for assistance.
What is your contact info?

We’re always here to help.

For questions about your order, shipping, or returns, please email us at:

support@moonandmeadowmercantile.com

Our team responds within 24–48 business hours.